Fault assessment
Describe symptoms and upload photographs so the team can prepare for inspection.
Device repairs
Tell the repair team what is wrong with your phone, laptop, tablet or supported device and request a professional assessment.
The team aims to respond within one business day.
Reference:
Continue on WhatsAppWhy use this service
Describe symptoms and upload photographs so the team can prepare for inspection.
Customers should be told when device access is required and how privacy is protected.
Approve the cost, parts policy and warranty before work begins.
The process
Choose the device, identify the problem and add photographs where useful.
The team confirms the intake method, diagnostic policy and expected assessment window.
Work begins only after the quotation and repair terms are accepted.
Questions
Availability depends on the device, parts and technician capability. Submit the fault for confirmation.
Back up important data before handing over a device. The team should explain any procedure that could affect stored data.
The warranty period and exclusions should appear on the approved quotation and collection record.